Shipping policy

We currently ship within the United Arab Emirates only. Orders are delivered within 3 business days.

At checkout, you can enter your delivery address, and the shipping fees will be calculated automatically based on your location.

If you’re looking for express shipping or international delivery, please contact us at bynaylauae@gmail.com, we’ll do our best to accommodate your request. International delivery will be available directly through our website very soon.

Please ensure that your shipping address is correct. We are not responsible for orders delivered to incorrect or incomplete addresses.

What if my tracking says “Delivered” but I haven’t received anything?

If your tracking shows “delivered” but you haven’t received your package, please contact us within 72 hours of the delivery notice. We’ll investigate and take the necessary steps to resolve the issue as quickly as possible.

Please note that we are not responsible for packages that are lost or stolen after being marked as delivered by the courier. In such cases, a claim must be filed directly with the courier. We’re happy to assist you with the process, just reach out to us at bynaylauae@gmail.com.

Can I cancel or modify my order?

Once an order is placed, it is processed immediately, which means we cannot guarantee changes or cancellations after it has been submitted.

If you made a mistake or need to update your order, please contact us as soon as possible at bynaylauae@gmail.com. We’ll do our best to help, but once the order is shipped, modifications are no longer possible.